Responsible Gaming at fg663
fg663 is committed to providing a safe, fair, and enjoyable gaming environment for all players in Bangladesh. Our responsible gaming framework gives you the tools, information, and support you need to keep gambling fun and under control.
Playing Responsibly Is at the Heart of fg663
fg663 believes that gambling should always be a form of entertainment — never a source of financial stress or personal harm. We have built our platform with player welfare as a primary consideration, not an afterthought.
Player Safety First
Every feature, promotion, and tool on fg663 is designed with player safety in mind. We actively monitor account activity to identify patterns that may indicate a player is experiencing difficulties and respond proactively.
Fair and Transparent Play
All games on fg663 operate on certified random number generator (RNG) technology. Game outcomes are statistically fair and independent. House edges are disclosed clearly so players can make informed decisions about which games to play.
Player Education
fg663 provides clear, accessible information about how each game works, what the odds mean, and what responsible betting looks like. We want every player on our platform to understand the nature of the activity they are engaging in.
Account Security
Your fg663 account is yours alone. We recommend using a strong, unique password and never sharing your login credentials. Our platform uses SSL encryption and session security tools to protect your account from unauthorised access.
Spending Transparency
Your full transaction history — including every deposit, withdrawal, bet, and bonus — is available in your account dashboard at all times. We encourage you to review this regularly so you always have a clear picture of your gambling activity.
Support Without Judgment
If you feel that gambling is becoming a problem — for you or someone you know — our support team is here to help, without judgment and in complete confidence. Reaching out is always the right decision. No player will ever be penalised for seeking support.
Strictly 18 and Above — No Exceptions
The fg663 platform is available exclusively to adults aged 18 years and over. This is a non-negotiable requirement and applies to every player regardless of location within Bangladesh.
Why 18+ Matters: Gambling involves financial risk and can have a psychological impact that young people are not yet equipped to manage. Research consistently shows that individuals who begin gambling at a young age are at significantly higher risk of developing gambling-related problems later in life. fg663's 18+ policy exists to protect young people from these risks.
Age Verification at Registration: When you create an fg663 account, you are required to confirm that you are at least 18 years of age. Before processing your first withdrawal, fg663 will require you to complete identity verification (KYC). This process requires submission of a valid government-issued identity document — such as a National Identity Card (NID), passport, or driving licence — confirming your name and date of birth. Accounts where age cannot be verified will be suspended pending verification.
Underage Account Detection: fg663's risk management systems actively monitor for indicators of underage access, including patterns of play, device data, and inconsistencies in registration information. If we identify a player who may be under 18, the account will be frozen immediately pending investigation. Any funds deposited by a player confirmed to be under 18 will be returned, and the account will be permanently closed.
Protecting Young People in Your Household: If you share a device, mobile phone, or computer with younger family members, we strongly recommend keeping your fg663 login credentials private and logging out of your account after each session. Do not allow children or teenagers to observe or participate in your gambling sessions. Consider using device-level parental control software to prevent access to gambling sites on shared devices.
Reporting Underage Access: If you believe a person under the age of 18 has registered or is using an fg663 account, please contact our support team immediately at [email protected]. We take every report of potential underage access seriously and will investigate promptly.
Age Verification — What to Expect
Create Your Account
Enter your name, date of birth, address, email, and mobile number. Confirm you are aged 18 or above.
Submit Identity Documents
Upload a clear image of your National Identity Card (NID), passport, or driving licence before your first withdrawal.
Verification Review
Our KYC team reviews your documents, typically within 24 hours. You will be notified of the outcome by email or SMS.
Verified and Active
Once verified, your account is fully active and withdrawals are enabled. Your documents are stored securely and used only for verification purposes.
Tools to Keep Your Play Under Control
fg663 provides a comprehensive set of responsible gaming tools that allow you to set boundaries on your gambling activity. These tools are available free of charge, are effective immediately upon activation, and can be accessed directly through your account settings or by contacting support.
Deposit Limits
Set a maximum amount you are permitted to deposit into your fg663 account over a defined period — daily, weekly, or monthly. Once a deposit limit is active, it cannot be exceeded during the chosen period. You may reduce your limit at any time and the reduction takes effect immediately. Increasing a limit requires a 7-day cooling-off period to prevent impulsive decisions. Limits are applied in BDT and are compatible with all payment methods including bKash, Nagad, and Rocket.
Session Time Limits
Set a maximum duration for each gambling session on fg663. When your session reaches the limit you have set, the platform will display a notification reminding you that your session time has elapsed. You can choose to end the session immediately or continue with awareness that your set time has passed. Combining session time limits with deposit limits is one of the most effective ways to maintain control over your gambling activity.
Reality Checks
Enable periodic reality check notifications that remind you how long you have been playing and how much you have wagered during the current session. Reality checks can be set to appear every 30, 60, or 90 minutes. When a reality check notification appears, you have the option to review your session summary or continue playing. These prompts are particularly useful for slot and live casino sessions where time can pass quickly.
Loss Limits
Set a cap on the total amount you are prepared to lose over a defined time period. When your losses reach the limit you have set, you will be prevented from placing further bets until the period resets. Loss limits apply across all game types — slots, live casino, cricket betting, Teen Patti 20-20, and Rooster Rumble. As with deposit limits, reducing a loss limit takes effect immediately while increasing one requires a 7-day waiting period.
Time-Out (Short Break)
If you feel you need a short break from gambling, the time-out feature allows you to suspend your fg663 account for a period of your choosing — from 24 hours up to 6 weeks. During a time-out period, you cannot log in, deposit, or place bets. Your account and balance remain intact and are fully restored at the end of the time-out period. Time-outs are activated immediately and cannot be reversed before the chosen end date.
Wager Limits
Set a maximum stake per bet or per spin across any game category. Wager limits prevent large single bets that can rapidly deplete a bankroll and are particularly effective for managing risk during high-volatility slot sessions or live casino play. Wager limits can be applied per transaction and are enforced in real time across the entire fg663 game library.
Recognising the Warning Signs of Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise from the inside. Understanding the warning signs — in yourself or in someone you know — is the first step towards getting the situation under control.
Chasing Losses: Placing additional bets to try to recover money lost in previous sessions, often leading to larger and more frequent losses.
Gambling Beyond Your Means: Spending money that was allocated for essential expenses — rent, bills, food, family needs — on gambling.
Inability to Stop: Finding it difficult or impossible to stop gambling once you have started, even when you intended to play for only a short time.
Gambling to Escape: Using gambling as a way to cope with stress, anxiety, depression, or problems in daily life rather than as a form of entertainment.
Secrecy and Dishonesty: Hiding your gambling activity from family members or friends, or lying about how much time or money you spend on gambling.
Borrowing to Gamble: Taking loans, borrowing from friends or family, or using credit facilities to fund gambling activity.
Neglecting Responsibilities: Missing work, neglecting family obligations, or withdrawing from social activities because of time or money spent on gambling.
Preoccupation with Gambling: Spending significant mental energy planning gambling sessions, thinking about past wins and losses, or calculating ways to fund future gambling.
Recognising one or more of these signs does not necessarily mean you have a gambling problem — but it does mean it is worth pausing and reflecting honestly on your relationship with gambling.
The key distinction between recreational gambling and problem gambling is control. Recreational gamblers set and stick to limits, treat losses as the cost of entertainment, and maintain a healthy balance between gambling and other aspects of life. Problem gambling occurs when gambling begins to override that control.
fg663 encourages all players to conduct regular honest self-assessments of their gambling behaviour. The self-assessment questions in the next section are a useful starting point.
Honest Self-Assessment — How Is Your Play?
The following questions are adapted from internationally recognised responsible gaming self-assessment frameworks. Answer each question honestly. If you answer "Yes" to three or more questions, we strongly encourage you to speak with our support team or activate a self-exclusion.
Have you ever spent more time or money gambling than you originally intended to in a single session?
Have you ever tried to recover losses from a previous gambling session by betting more in the same or a subsequent session?
Have you ever felt anxious, irritable, or restless when you were not able to gamble or when you tried to cut down on your gambling?
Have you ever hidden or understated the amount of time or money you spend on gambling from someone close to you?
Have you ever gambled to escape from personal problems, stress, or difficult emotions rather than purely for entertainment?
Have you ever borrowed money, sold possessions, or used funds set aside for essential expenses in order to gamble?
Have you ever felt that you needed to bet larger and larger amounts in order to feel the same level of excitement as before?
Have you ever felt guilt, shame, or regret after a gambling session — either about how much you spent or how long you played?
Has gambling ever caused significant conflict in your relationships with family members, friends, or colleagues?
Have you ever considered or attempted to stop gambling entirely, but found yourself returning despite that intention?
Interpreting Your Answers:
- 0–2 "Yes" answers: Your gambling behaviour appears to be within recreational boundaries. Continue using fg663's safe play tools to maintain healthy habits.
- 3–5 "Yes" answers: Your answers suggest some indicators of at-risk gambling. We recommend activating deposit and time limits and considering a voluntary time-out period.
- 6–10 "Yes" answers: Your answers indicate a pattern that warrants serious attention. We strongly encourage you to activate a self-exclusion and to seek professional support. Please contact us — we are here to help.
Self-Exclusion — A Firm Commitment to Stopping
Self-exclusion is the most robust responsible gaming tool available on fg663. It allows you to make a binding commitment to stop gambling on the platform for an extended period. It is a serious step that fg663 takes very seriously and enforces strictly.
What Self-Exclusion Does: When you request self-exclusion, your fg663 account is immediately suspended. You will be unable to log in, deposit, or place any bets for the entire duration of your self-exclusion period. Promotional communications from fg663 will be halted immediately. Any pending bonuses will be cancelled. Self-exclusion is not the same as a time-out — it is intended as a longer-term measure for players who feel their gambling has become a genuine concern.
Duration Options: fg663 offers self-exclusion periods of 6 months, 1 year, 2 years, 5 years, and permanent (indefinite) self-exclusion. We recommend choosing a period that reflects the seriousness of your situation. If you are uncertain, our support team can help you select an appropriate duration.
How to Request Self-Exclusion: You can request self-exclusion directly through your account under Account Settings > Responsible Gaming > Self-Exclusion. Alternatively, contact our support team at [email protected] with the subject line "Self-Exclusion Request" and include your registered email address and preferred exclusion period. Self-exclusion requests are processed within 24 hours and take effect as soon as the request is confirmed.
Reactivation After Self-Exclusion: When a self-exclusion period expires, your account will not be automatically reactivated. You must contact fg663 support and explicitly request reactivation, after which a mandatory 7-day cooling-off period applies before access is restored. This process is designed to prevent impulsive reactivation.
Permanent Self-Exclusion: If you choose permanent self-exclusion, your fg663 account will be permanently closed and cannot be reactivated under any circumstances. A new account cannot be created using the same identity details. fg663 takes permanent self-exclusion requests with the utmost seriousness and processes them unconditionally.
Self-Exclusion — Step by Step
Log In to Your Account
Access your fg663 account settings. Navigate to the Responsible Gaming section.
Choose Self-Exclusion
Select "Self-Exclusion" and choose your preferred duration: 6 months, 1 year, 2 years, 5 years, or permanent.
Confirm Your Request
Review the terms of your self-exclusion and confirm your request. A confirmation email will be sent to your registered address.
Account Suspended
Your account is suspended immediately. All marketing communications cease. Your balance is preserved and accessible upon reactivation (non-permanent exclusions only).
Seek Additional Support
Use the time away from gambling to connect with professional support resources listed on this page. Recovery is easier with guidance.
Professional Support Is Available
fg663 encourages any player who is experiencing difficulties with gambling to seek professional support. The following organisations and resources provide confidential, expert guidance to individuals and families affected by problem gambling.
Mental Health Foundation Bangladesh
Professional mental health support services operating across Dhaka, Chittagong, Sylhet, and other major cities. Offers counselling for behavioural issues including gambling-related stress and financial anxiety. Contact details available through local health authorities.
National Institute of Mental Health (NIMH)
Bangladesh's premier government-run mental health institution, located in Dhaka. Provides psychiatric and psychological services for a wide range of behavioural conditions. Referrals can be arranged through a general practitioner or via direct walk-in consultation.
Family and Social Support
Talking to a trusted family member, friend, or religious leader about gambling difficulties is often the most accessible first step. In Bangladesh, community and family networks play a powerful role in supporting individuals through personal challenges. Do not face this alone.
Gamblers Anonymous (GA)
Gamblers Anonymous is an international peer support fellowship for individuals who believe they may have a gambling problem. GA follows a structured 12-step programme and operates support groups worldwide, including online meetings accessible to players in Bangladesh.
Kaan Pete Roi (Bangladesh)
A Bangladesh-based emotional support helpline providing confidential telephone counselling to individuals in distress. While not gambling-specific, the service supports callers experiencing anxiety, depression, financial stress, and other issues that may accompany problem gambling.
GamCare (International Resource)
GamCare is one of the world's leading providers of free information, support, and counselling for problem gambling. Their online resources — including self-help guides, live chat, and a forum — are accessible internationally and available in multiple languages.
Contact fg663 Responsible Gaming Support
fg663's dedicated responsible gaming support team is available around the clock to assist players with account tools, self-exclusion requests, deposit limits, and any concerns about gambling behaviour — yours or someone you care about.
How to Reach Us: The primary channel for responsible gaming support at fg663 is email. Please write to [email protected] with a clear subject line describing your query — for example, "Self-Exclusion Request", "Deposit Limit Query", or "Responsible Gaming Concern". Our team aims to acknowledge all responsible gaming emails within 3 hours and to provide a full response within 24 hours.
What to Include in Your Message: Please include your registered email address or account username, a description of the issue or request, and the specific tool or action you would like applied to your account. You do not need to justify or explain your reasons for requesting a responsible gaming tool — we will action your request without question.
Confidentiality: All responsible gaming communications are handled with complete confidentiality. Your request will be processed by a designated member of the fg663 responsible gaming team and will not be shared with other departments or used for any commercial purpose. fg663 will never use a responsible gaming request as a reason to restrict a player's ability to withdraw their existing balance.
Contacting Us on Behalf of Another Player: If you are concerned about a family member or friend who you believe may have a problem with gambling on fg663, you may contact us on their behalf. Please provide as much context as you are comfortable sharing. We will investigate the concern discreetly and take appropriate action in line with our responsible gaming policy.
Response to Vulnerable Players: If our support team identifies indicators that a player may be in a vulnerable situation — including signs of distress in communications, unusual account activity, or direct disclosure of personal difficulties — we will escalate the matter to our responsible gaming specialists and may proactively apply protective measures to the player's account while we follow up.
Quick Reference — Responsible Gaming Contacts
- General Responsible Gaming Support: [email protected] — Subject: "Responsible Gaming"
- Self-Exclusion Request: [email protected] — Subject: "Self-Exclusion Request"
- Deposit / Loss / Wager Limit Request: [email protected] — Subject: "Limit Request"
- Time-Out Activation: [email protected] — Subject: "Time-Out Request"
- Concern About Another Player: [email protected] — Subject: "Third-Party Concern"
- Underage Access Report: [email protected] — Subject: "Underage Access Report"
- Privacy Rights (Data): [email protected] — Subject: "Privacy Rights Request"
Play Safely with fg663
Responsible gaming is the foundation of everything we do at fg663. Explore our platform with confidence, knowing that the tools and support you need are always within reach.