fg663 Privacy Policy

Registration Data: When you create an fg663 account, we collect your full legal name, date of birth, residential address, email address, and mobile phone number. This information is required to create and administer your account, verify your age, and communicate with you about your account activity.

Identity Verification (KYC) Documents: To comply with our age verification and fraud prevention obligations, fg663 requires players to submit identity documents before processing their first withdrawal. Accepted documents include a National Identity Card (NID), passport, or driving licence issued by a recognised Bangladeshi authority. We also collect a proof of address where required. These documents are stored securely and used solely for verification purposes.

Financial Data: When you make a deposit or withdrawal, fg663 collects the payment method details necessary to process the transaction. For mobile money methods (bKash, Nagad, Rocket, Upay), this includes your registered mobile number and transaction reference. For bank transfers, this includes your bank account details. For card payments, this includes the card number (masked after processing), expiry date, and billing address. fg663 does not store full card numbers on its own servers — card data is processed by our certified payment partners.

Usage & Behavioural Data: fg663 automatically collects data about how you use the Platform, including pages visited, games played, session duration, bet amounts, game outcomes, bonus usage, and navigation patterns. This data is used to improve the Platform experience, personalise content, and identify potential responsible gaming concerns.

Device & Technical Data: We collect technical data about the device and browser you use to access fg663, including IP address, device type, operating system, browser type and version, screen resolution, and time zone setting. This data is used for security, fraud detection, and to optimise the Platform for different devices.

Communications Data: When you contact fg663 support — whether by email, live chat, or any other channel — we retain a record of that communication, including your name, contact details, the content of your message, and the response provided. This enables us to maintain quality assurance and to resolve any disputes that may arise.

What Are Cookies? Cookies are small text files placed on your device by a website when you visit it. They are widely used to make websites function correctly, improve user experience, and provide analytical information to site operators. Cookies set by fg663 do not contain your password, payment details, or any other sensitive personal data.

Essential Cookies: These cookies are strictly necessary for the fg663 Platform to function. They enable core features such as account login session management, game loading, cashier functionality, and security verification. Without these cookies, the Platform cannot operate correctly. Essential cookies cannot be disabled via cookie preferences — they are set automatically when you access the Platform.

Analytical Cookies: fg663 uses analytical cookies to understand how players navigate and use the Platform. This includes data on which pages are visited most frequently, how long players spend on different sections, and which game categories attract the most engagement. This data is aggregated and anonymised and is used solely to improve the Platform. Individual player behaviour is not shared with any third party for analytical purposes.

Functional Cookies: Functional cookies remember your personal preferences on the Platform, such as your preferred language setting (English), display preferences, and lobby filter settings. These cookies improve your experience by reducing the need to re-configure your preferences on every visit.

Security Cookies: fg663 sets security cookies to help identify and prevent fraudulent activity, including CSRF (cross-site request forgery) protection tokens, session integrity checks, and device fingerprinting identifiers used by our fraud detection systems.

Managing Cookies: You can manage or delete cookies through your browser settings at any time. Most browsers allow you to block all cookies, accept only first-party cookies, or delete cookies after each session. Please note that disabling essential cookies will prevent you from logging in to and using the fg663 Platform. Instructions for managing cookies in major browsers are available through your browser's help documentation.

Encryption in Transit: All data transmitted between your device and fg663's servers is encrypted using TLS (Transport Layer Security) protocol. This ensures that data cannot be intercepted or read during transmission, protecting your account credentials, financial data, and personal information at every step of the communication.

Encryption at Rest: Sensitive personal data stored on fg663's servers — including identity documents, financial records, and account credentials — is encrypted at rest using industry-standard encryption algorithms. Encryption keys are managed separately from the encrypted data and are subject to access controls and periodic rotation.

Access Controls: Access to personal data held by fg663 is restricted on a strict need-to-know basis. Only authorised personnel whose role requires access to specific categories of personal data are granted that access. Access privileges are reviewed regularly and revoked immediately upon any change in personnel role or employment status.

Server Security: fg663's platform infrastructure is hosted on secured servers with physical and network-level security controls in place. Network traffic is monitored continuously for anomalies. Intrusion detection and prevention systems are active at all times.

Security Testing: fg663 conducts periodic security reviews and vulnerability assessments of its technical infrastructure. Where vulnerabilities are identified, they are prioritised and remediated on a risk-based timeline.

Data Breach Response: In the event of a personal data breach, fg663 has an incident response procedure in place. Affected players will be notified as soon as reasonably practicable following the identification of a breach that is likely to result in a high risk to their rights and interests. The notification will describe the nature of the breach, the data affected, the likely consequences, and the steps fg663 is taking to address it.

Your Responsibility: While fg663 implements strong security measures on its side, the security of your account also depends on how you manage your credentials. You are responsible for keeping your password confidential, logging out from shared devices, and not sharing your account access with any third party. fg663 recommends using a strong, unique password that is not reused on other platforms.

Right of Access: You have the right to request a copy of the personal data fg663 holds about you. Upon receipt of a valid access request, fg663 will provide you with a summary of the data categories held, the purposes for which they are processed, and the retention periods that apply. Access requests will be fulfilled within 30 days of receipt. Where a request is complex or involves a large volume of data, fg663 may extend this period by a further 30 days and will notify you accordingly.

Right to Rectification: If any personal data fg663 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain data — such as your email address or phone number — directly through your account settings. For changes to core identity data (name, date of birth, NID number), you will be required to provide supporting documentation before the change can be applied, in order to maintain the integrity of our KYC records.

Right to Erasure: You have the right to request the deletion of your personal data held by fg663. fg663 will honour erasure requests to the fullest extent permitted by law. Data that fg663 is legally obligated to retain — such as financial transaction records and KYC verification outcomes — cannot be deleted pursuant to an erasure request, but will be quarantined from active processing and retained solely for compliance purposes. Upon completion of an erasure request, fg663 will confirm in writing what data has been deleted and what data has been retained, with the reason for retention stated.

Right to Restriction of Processing: In certain circumstances — for example, where you contest the accuracy of data we hold or where you have objected to processing pending fg663's verification — you may request that we restrict the processing of your personal data. During a restriction period, fg663 will continue to store the data but will not process it for any other purpose without your consent or as required by law.

Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. Upon receipt of a valid objection to marketing processing, fg663 will cease all marketing communications to you immediately. You may also object to other forms of processing where you believe fg663's processing is not justified; such objections will be reviewed by our data protection team and a written response provided within 30 days.

Right to Data Portability: Where technically feasible and where processing is carried out on the basis of your consent, you may request that fg663 provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider. Please contact [email protected] to make a portability request.

How to Exercise Your Rights: To exercise any of the rights described above, please submit a written request to [email protected] with the subject line "Privacy Rights Request". Please include your registered account email address and a clear description of the right you wish to exercise. fg663 may request additional identification verification before processing your request to ensure that data is not disclosed to or modified by an unauthorised party.